Frequently Asked Questions

Q. What do you require in the way of ID to accept credit card orders?

A. If you are a new customer, we simply need to confirm that you are the actual owner of the credit card! Ideally, we need a scan of both sides of your card and scan of drivers license (or copy of passport) in JPG format. Our email address is support@payexchange.net.
WARNING! All credit card orders will be verified by phone.

Q. What happens if I buy e-currency with my credit card but do not confirm personal information?

A. If you do not confirm personal data, money will be transferred to your account in a three month after payment unless chargeback occurs.

Q. Are there any limitations on buying e-currency with credit card if I'm a verified customer?

A. You should pass reID in case your charged amount is twice as large as max. amount you have ever charged in Liberty Reserve Exchange Service.

Q. Isn't this ID confirmation a bit much?

A. Unfortunately, yes. We are in business to make money, not to be scammed by crooks & thieves.

Q. What is your minimum order to buy e-currency?

A.  We accept purchases for as little as $23 worth of gold.

Q. What is your minimum order to exchange e-currency?

A.  There are no limits when exchanging e-currency.

Q. What are the fees involved?

A. We charge from 2% to 3% on credit card orders, depending on the amount of charge. On direct bank deposits we charge 5%.  On e-currency exchange we charge 3%.

Q. Do you work 24 hours a day, 7 days per week?

A. No, we're just like you! We like to have a life! We process orders to coincide with the US banking system, meaning that we (try to) take the weekends off! So, if you place an order on a Friday, it may not get processed until Monday... which means that if you are a new customer, it will take up until Wednesday (48 hours) to credit your account.

Q. What do you do in the advent of a unhappy customer?

A. Try to fix the problem!

Q. I've other questions.

A. Please  contact us.